Most of High Point gets power from the city's own electric utility. Report an outage 24 hours at 336-883-3111, text OUT to 336-883-8227, or report online.

Last checked Oct. 11, 2026. Facts on this page come from the City of High Point’s outage reporting page and High Point Energy. Downed or sparking line? Call 911.

High Point runs its own electric utility. The City of High Point Electric Utilities Department, founded in 1893, has close to 700 miles of circuits and 14 substations serving almost 44,000 customers, according to the city. If your utility bill comes from the City of High Point, the city is who you call when the lights go out.

Who to call

  • City of High Point electric outages, 24 hours: 336-883-3111; toll-free 888-883-3632; TTY 711
  • Text an outage: text OUT to 336-883-8227
  • Report online: city outage form
  • Duke Energy customers: 800-769-3766 or the Duke Energy outage map
  • Lines down, sparking or fire: 911

City of High Point customers

Call, text or click. The same 24-hour number, 336-883-3111, handles electric, water and sewer emergencies. The city also asks customers to report outages quickly by texting OUT to 336-883-8227; this works when the phone number on your account is current. Check it on your bill, below the tear-off section, or update it with the city’s change phone and billing address form.

Ask for a callback. When you report an outage you can ask for a call or text once power is restored. The automated system sends it as soon as restoration is confirmed, day or night.

How reliable is it? The city says the average customer loses power about once a year. Its system was available 99.981% of the time in 2021, and High Point was certified in 2006 as a Reliable Public Power Provider by the American Public Power Association.

Streetlights are reported separately, through the city’s streetlight and security light form.

Duke Energy customers

Homes and businesses near High Point that are outside the city’s electric system may get power from Duke Energy; your bill shows which utility you have. Duke Energy Carolinas customers can report an outage at 800-769-3766, text OUT to 57801 from the phone number on the account, or use the outage map.

Help with the bill

The city’s utility financial assistance page points customers who are struggling to pay to two places:

  • NC 211: dial 211 or visit NC211.org to find local agencies that help with utility bills, housing, food, child and elder care and medical costs.
  • LIHEAP, the federal Low Income Home Energy Assistance Program, which helps eligible households with home energy costs, particularly households with older adults or people with disabilities.

The city also offers due-date extensions; ask customer service at 336-883-3111, 7:30 a.m. to 5:30 p.m. weekdays.

Cutting your bill: 2026 rebates

City of High Point electric customers can apply for the city’s 2026 energy efficiency rebates. The application, a final worksheet and an FAQ are posted on that page; to start, call Otis Foster at 336-883-3139. City electric customers can also sign up for NC GreenPower, a voluntary program that supports renewable energy, through the city’s customer service page.

Water and sewer emergencies

The same 24-hour line, 336-883-3111, takes reports of water main breaks and sewer backups for City of High Point water and sewer customers, according to the city’s outage reporting page.

What this means for you

  • Save 336-883-3111 and the text number 336-883-8227 in your phone now.
  • If your bill says Duke Energy, use Duke’s number and map instead.
  • Water main break or sewer backup? Same 24-hour city number.

Related: who to call at City Hall and moving to High Point.

Frequently asked questions

How do I report a power outage in High Point?

City of High Point electric customers can call 336-883-3111 (toll-free 888-883-3632) any time, text OUT to 336-883-8227, or use the city’s online outage form.

Who provides electricity in High Point?

The City of High Point’s own electric utility, which serves almost 44,000 customers. Some homes and businesses near the city are served by Duke Energy instead; your bill shows which.

How do I report a Duke Energy outage?

Duke Energy Carolinas customers can call 800-769-3766, text OUT to 57801 from the phone number on the account, or use Duke’s outage map online.

How do I report a streetlight out in High Point?

Use the city’s online streetlight and security light outage form, or call customer service at 336-883-3111.